Terms & Conditions

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE USING OUR SERVICES.

Acceptance of the Terms of Use

1. Introduction

This document (published in electronic format on www.cusut-surfilat.ro), together with all the other documents it refers to, represents what we will generically call " Terms and conditions " or " Terms " , i.e. the rules that will regulate the situation between us, as a Seller, and you, as a customer who decides to purchase a good or service from our website.

1. Who are we?

Below you can also find our identification data:

Throughout this document we will refer to us as "Seller", "Company", "A EOL SRL". We are a company that offers products through the site susu-surfilat.ro and its subdomains or affiliated sites such as (hereafter collectively referred to as " Site " ) and/or other tools made available to the Seller for accessing the products, as well as all media profiles/pages associated with this brand, including but not limited to Facebook , Instagram , Youtube , and we will refer to all of them as " Platform ").

Accessing the Platform implies unconditional acceptance of the Terms and Conditions that we will detail below. If you do not accept these Terms, we will not be able to conclude a contract with you, that is, we will not be able to deliver the products you request from us, including responding to any requests you may have.

1. Who are you?

You are a person who arrives on the Platform in search of a Product that we could offer you. You are currently a User of the Site. The moment you place an order with us on the Site, and we will start the necessary steps to honor it, you will become a Customer, because you will enter into a contractual relationship with us (through a contract concluded at a distance, i.e. by electronic means).

Definitions. Purpose

Because there are already a lot of details and information that we have to take into account, we decided to define certain terms that we will use on a regular basis, in order to facilitate going through the document. You can find these terms below:

The following capitalized terms shall have the following meanings, unless otherwise expressly provided:

This document establishes the terms and conditions applicable to the relations that arise between the Seller and each Customer who uses the Platform in order to, on the occasion of or after placing an Order.

Headings are included in this document for ease of browsing and structuring the document and will not affect its interpretation.

For the avoidance of doubt, in accordance with the business policy established independently and unilaterally by the Seller, the sale in the online environment ( i.e. through the Platform ) of the Products normally marketed by the Seller is made to natural person consumers or to legal persons. If certain Products are limited only to a certain category of Customers, this will be specified in the Specifications or in another visible place next to the Product ( such as, for example, certain Products intended only for legal entities or only natural persons) .

Aspects regarding the confidentiality and processing of personal data related to the use, in any form, of the Platform are governed by the privacy policy/information notice ("​ Privacy Policy " ​) , which complements these Terms and Conditions. Please read the entire Privacy Policy here: the link to the Privacy Policy will be inserted .

The use of the Platform implies the express acceptance by any Customer of these terms and conditions and of the Privacy Policy, as well as of other documents that have been indicated throughout these Terms.

We reserve the right to modify the Terms at any time, and their updated form will be accessible by Customers on the Platform in the " Terms and Conditions " section. The relationship between the Seller and the User/Client will be governed by the form at the time of accessing the Site, respectively placing the Order.

These terms and conditions applicable to the online sale are available to the Customer for storage and reproduction.

Platform Policy. Main features of the online sale by the Seller
In short: we must all have a fair attitude and not use the Site in ways that are against the law or good morals. If we suspect that your intention is not to search for information about the Products or to purchase them, we reserve the right not to allow you to place an Order or even to limit your access to the Site. The order you place with us on the Site will be considered accepted only when we confirm this to you.

Access to the Platform in order to place an Order is allowed to any potential Customer who acts with a legitimate purpose and who intends to purchase one or more Products from us, in compliance with these terms and conditions.

By Customer we mean a legal or natural person who is: (a) at least 18 years old or (b) at least 14 years old, who have received authorization from a parent/guardian/legal representative to be able to access the Site. If you have authorized a minor to use the Site, you are responsible for their entire conduct on the Site, including any actions the minor may take.

Abusive use of the Platform is strictly prohibited. Abuse is any use of the Platform in a way that contravenes fair business practices, applicable law, or in any other way that would be likely to harm us in any way.

We reserve the right to deny you access to some or all features of the Platform and to restrict the processing and/or delivery of an Order if, in our reasonable opinion, there are suspicions of fraud on your part, if this is behavior that we may harm our interests or if you misuse the Platform.

By using the Platform and, as the case may be, registering an Order, you accept and agree to the form of remote communication ( e.g. , telephone or e - mail) through which we carry out our operations.

All the information used to describe the Products (including, but not limited to, static or dynamic images, descriptive text, graphic or video presentations) do not impose any obligation on our part, they have an exclusive role of presentation and information. We will make all reasonable efforts to ensure the correctness of information regarding prices, Products and their Specifications presented on the Platform.

If the prices or any other details related to the Product Specifications have been incorrectly displayed on the Platform, for any reason, and you have placed an Order, we will inform you by email or other agreed means of communication as soon as possible. in connection with such an error.

We will be able to publish on the Platform information about the Products and/or promotions we have, in a certain period of time and within the limit of available stock. Please note that there may be situations where we will not be able to display stock or update data in real time, but we will inform you until we confirm the Order, and you will be able to decide whether or not to accept the new conditions.

The products that are the subject of sale within a promotion or campaign of any type will also be subject to the terms and conditions applicable to that campaign or promotion, which we will inform you of.

Any promotions presented on the Platform are valid for the stated duration. If no duration is indicated for the promotions, they will be valid within the limits of available stocks/places or for the duration we consider appropriate to achieve our objectives.

The notification received by e-mail by you after placing the Order regarding the taking over of that Order is for information and does not represent acceptance of the Order by us. The order is considered accepted by us at the latest with the delivery, respectively the provision in electronic format, of the Products ordered by you. If you have already made the Payment for that Order and we do not accept it, we will return the amounts transferred to you.

For justified reasons (including, but not limited to, the lack of stock of some Products, such as reaching the number of seats at an online or offline event), we reserve the right to change the type or quantity of the Products in the Order. In such a situation, we will immediately notify you of the change, and you will be able to accept or refuse the change to the Order. If you refuse, the Order is considered cancelled, and the parties will be restored to the situation prior to the issuance of the Order (including by us refunding any amounts collected, if applicable) and without our having any liability to you.

The order is accepted and the Contract is considered concluded between us and you, the moment you receive a dispatch notification (by phone call/SMS/e-mail/push notification or another way) of the Products from the Order (when we are talking about physical goods , tangible), when we start providing the Services, when we provide you with a download link or an email to access the Product or as indicated in the Specifications.

Please note that this document (together with all other documents we refer to) forms part of the Contract, as well as any other subsequent understandings between us and you regarding the Order, regardless of whether they are made in writing, on electronically or on physical support.

You can generally contact us at the e-mail address in the " Contact " section of the Platform for any concerns or problems you have in relation to the Order, including to identify and correct any errors that occur when entering data. Depending on the technical developments of the Website or the Application, you may have other methods of communication with us available (such as online chat, communication from your Customer account, social networks, etc.), which we will bring to the attention. However, if you do not tell us about these matters before issuing the notice or starting to provide the Services, these changes will only be possible in exceptional cases, which do not involve a disproportionate effort on our part and which are valid from from a legal point of view.

Please note that only the official communication channels we indicate will be considered when dealing with your request. Therefore, if you have decided to contact us in another way, this will not be taken into account officially, but we will make every effort to respond to you in a timely manner to the best of our ability.

commands

In short: we explain to you the way in which you can place an order for a Product, how we process orders, what are our and your rights and obligations, when we consider an order completed and how you must proceed to make the Payment.

You will be able to place an Order through one of the methods indicated on the Site, namely by adding a product to the basket and going through the steps to complete the payment. At this time we do not accept placing Orders via social networks, telephone or e-mail. If you contact us to place an order, we will direct you to place an order on the Site and help you complete it, but we will not be able to place the order for you. From here, those personalized Products are excluded , for which you receive a specific offer, in which case we will either send you a private link, which only you will be able to access, or we will send the invoice directly by e-mail.

You will be able to place an Order, consisting of one or more Products, through the Platform, with the registration of an account in advance, by adding the desired Products to the shopping cart.

If the Products will need to be modified to specifications, you will need to choose one of the options, if available, or provide us with certain additional information at the time of placing the Order. If you fail to do so, we reserve the right not to be able to make any further changes to the Order, especially if it would involve a disproportionate effort on our part (such as not telling us in the first place the number of existing associates / administrators, what changes do we need to make in operations or the like).

You will be able to create an Account in the dedicated section of the Platform, according to the instructions existing on the Platform at the time (such as with an email address and password, identification with a social network account such as Facebook/Google or another method available). If you create an Account, you will be able to manage the Orders placed on the Platform more efficiently, having the possibility to view information about previous Orders, tax invoices, etc. in the Account.

Orders can be placed at any time, but as a rule they will only be processed on working days, between 8am and 5pm. Any Order placed on a Saturday, Sunday or any day declared by law to be a public holiday will be processed on the next working day. In the case of electronically delivered Products, processing may occur automatically and

The product to be delivered immediately after the Transaction, usually depending on the payment method chosen.

We reserve the right to validate Orders before fulfilling them and will contact you by phone, email or other available method, and you expressly agree to our right to do so.

Adding a Product to the shopping cart, without completing the Order, does not lead to the registration of an Order and, implicitly, to the automatic reservation of the Product added to the shopping cart, but not paid for.

The Order will be considered completed by your full payment of the price of the Products in the Order, through one of the payment methods accepted by us as expressly indicated on the Platform and which you can consult at the latest at the beginning of the Order formulation process. If it is available and you choose payment by bank transfer/payment order/internet banking, the payment will be considered to be received by us at the time of the effective debit of our account indicated on the proforma/fiscal invoice. Please keep in mind that from the time you make the payment, even 7 days may pass until the payment can be effectively identified in our account, in which case the Payment is not considered

completed. Once added to the shopping cart, a Product is available for purchase to the extent that such Product exists in the Seller's stock. Also, please note that we will not consider a Payment made if you send us a copy / proof of the payment order by e-mail, until the transferred amount has actually entered our account.

By completing the Order, you confirm to us that all the data you have provided is correct, complete and true at the time of placing the Order. By placing an Order, you explicitly acknowledge that said Order implies your firm obligation to pay the indicated "total payment amount". Other changes to Orders (such as identification data, e-mail addresses or delivery addresses can only be made if this is technically possible, without involving an additional cost from us).

If, as a result of the discussions we will have later with you, it turns out that other additional operations are necessary to carry out the Services ( such as updating administrator / associate data, updating company identification data, the existence of partners / administrators, Romanian / foreign legal entity, etc.), we will inform you of the new rates and ask you if you agree. To the extent that you do not agree to the new rates, we will refund the amount paid by you in the same manner in which they were paid, where possible; therefore, the amount will be returned via bank transfer .

By creating an Account or, as the case may be, completing the Order, you agree that we can contact you, by any means available, namely automated call system without human intervention, fax, e-mail, in any situation where it is necessary to contact you to complete and process the Order. The lack of a response from you, through one of the methods of communication made available through the Platform to our requests may lead to the invalidation of the Order.

Products purchased through the Platform may not be resold or distributed for commercial purposes, being intended for personal use, unless otherwise provided in the Specifications. As a general rule, we reserve the right to limit the purchase of Products to a maximum number of Products for each Customer, the number being determined independently by the Seller and communicated to the Customer prior to placing the order, either in the Specifications or in the general policy regarding the management of the Products.

We may subcontract to a third party to deliver the Products that are the subject of the Order, of which we will inform you (such as at the time of completing the Order when we tell you which courier we use for the transport or when we communicate the AWB details to you), without your consent being required your.

We may cancel an Order placed by you, with concurrent or subsequent notice, and without such cancellation incurring any liability on our part to you, in the following cases: the bank that issued your card does not accept the Transaction, in the event online payment; our card processor with

that we collaborate do not validate or invalidate the Transaction ( e.g. , either because there are insufficient funds or for other reasons, according to the policy of the processor), in the case of online payment; the payment is not completed within the term indicated by the proforma invoice, in the case of payment by bank transfer/internet banking; the data you provide us when accessing the Platform is incomplete or incorrect; you do not confirm the Order with us when we contact you for this purpose; we reasonably consider that by accessing the Platform and placing the Order you are pursuing an illegal purpose or that may cause any kind of damage to us, our Affiliates or Partners; any of the terms and conditions in this document have not been strictly observed.

Prices. Billing. The payment

In short: to benefit from our Products, you must pay the amount indicated for them, as shown at the time of completing the Order, by one of the available methods (payment by card/bank transfer/refund).

The prices of the Products displayed on the Platform or communicated to the Customer are expressed in Lei and include VAT according to the legislation in force, as they will be displayed on the website. Any shipping or delivery charges are not included, unless expressly stated at the time of completing the Order. The valid prices for the Products are those displayed on the Platform or communicated to the Customer at the time of completing an Order.

Please keep in mind that in certain cases, such as the Trade Registry services, these prices may be modified, depending on the details you communicate to us later ( for example , other operations are required to be performed, the administrators / associations are legal or foreign persons, etc.). In these cases, we will notify you of the new price, and if you do not agree, we will refund the original amount and cancel the order.

We may update the prices of the Products at any time, and such update will supersede any prices previously displayed for such Products.

For those Products for which we cannot indicate in advance the price and / or, as the case may be, all additional costs of transport or delivery, we will be able to provide you with a price calculator or contact you by e-mail / through the Account created in this sense.

We will issue you an invoice for the Products purchased/supplied, your obligation being to provide us with all the information required by applicable law for us to issue the invoice - please pay extra attention when entering the data, as we will not be able to change the data from the proforma/fiscal invoices issued. In the case of Payment by bank transfer, we will initially issue a proforma invoice, following as after the account

ours is debited with the related amount written on this invoice to proceed with the issuance of the fiscal invoice. If you do not transfer the money within 7 calendar days at most, we will cancel the Order and, if you wish, you will have to place a new Order, in which case the prices may differ.

As a general rule, we will send you the invoice related to the Order for the Products sold/delivered either in physical format (on paper) upon delivery of the Products, or in electronic format, by e-mail and/or in your Customer account, which you we encourage you to check it constantly (also, our messages may end up in your SPAM folder, so please check there as well).

According to the legislation in force in Romania, when we accept payment by bank card, we will not request additional payments.

In the case of online payments, we are not and cannot be held responsible for any other cost borne by you in addition to the price of the purchased Product including, but not limited to, bank transfer or currency conversion fees applied by the issuing bank of the Customer's card, if the card's issuing currency differs from the currency in which the sale is made.

You are fully responsible for any payment made in error, mistake or made without opting out of our Products. In these

situations we will not return the sums of money already paid, being the only responsible for these payments.

Delivery of Products

In short: we will deliver the Products only after you pay them in full by one of the ways shown on the website.

Delivery of Products

Depending on the specificity of the products/services, the delivery of the Products is made in physical format, to an address communicated by the Customer at the time of placing the Order.

In the case of physical products, the Delivery of the Products will be made anywhere in Romania within the deadline communicated before the completion of an Order. Please note that this delivery time is indicative, based on previous orders in the respective areas, and may be subject to change, of which we will make every effort to notify you in good time. We will not be liable for delays in the delivery of Products caused by reasons beyond our control or the fault of a carrier (ie, courier, post, etc.).

The delivery of the Products will be made against cost or free of charge, depending on the conditions applicable to the Order, which will be communicated to you before

completion of the Order. If applicable, we will inform you about the available delivery methods and you will be able to choose one of these methods before completing the Order.

If, upon delivery of the Products, we cannot find you at the address indicated in the accepted Order, the delivery will be attempted once more, after which the Products will be returned, and you will bear the costs of a new shipment, regardless of the value of the Products ordered.

We will make every effort to ensure that the Products are properly packed together with the Specifications and all necessary accompanying documents.

It is very important that when placing the Order you enter a valid e-mail address, which you currently use , because there you will receive all the details. Note that the documents will not be sent as e-mail attachments and will not be sent to any other address indicated later, but only to the e-mail address in the Order.

We reserve the right to delay or cancel any delivery of the Products ordered if it cannot be honored for reasons beyond our control.

our will, which include but are not limited to: events of force majeure, wars, acts of terrorism, protests, riots, civil disturbances, fires, explosions, floods, epidemics, pandemics, strikes, etc.

AASew will not be liable for any damage, direct or indirect, arising as a result of the fact that you did not communicate all the data to us, that you did not provide it in time, or that the documents sent are erroneous or incomplete.

Transfer of Risk and Ownership in Products

In short: after you buy a Product from us, all risks are transferred to you.

If we personally deliver the products to you, the risk of loss or damage to the Products is transferred to you when you or a third party designated by you, other than the carrier, takes physical possession of the Products.

If we use third parties to carry out the Delivery (such as courier services, postal services or third parties), the risk will pass to you when the Products are delivered by that carrier, without prejudice to the rights you have against it ( for example , when the carrier damages your Products).

Ownership of the Products will be transferred upon delivery, after you have made payment, to the delivery location specified in the Order. Delivery will be deemed to have been made by you signing the transport document provided by the courier or by signing the receipt on the tax invoice or on another delivery document in the case of deliveries made by the Seller.

Customer's right of withdrawal

In short: Our products are not exempt from the right of withdrawal, in accordance with the legislation in force.

Please keep in mind that most of the Products on the Platform are Products for which the law obliges us to offer a right of withdrawal within the legal term of 14 days and, implicitly, the return of the sums of money already paid following the Transaction.

GUARANTEES

In short: Our products benefit from the guarantees provided by the legislation in force and which apply to us. If the warranty is not applicable (ie for specific services or Products), we will indicate the existing warranties under the Products or in our general order management policy.

Physical Products Warranty

All physical Products sold by us benefit from the legal guarantee of compliance, according to the legislation in force. Clear details related to these guarantees are given by the product datasheets and no Customer can request an extended guarantee, for a period longer than that stated in the Specifications/manufacturer datasheets/other documents provided by the Seller. The warranty applies to normal conditions of use and is valid only for products purchased and paid for by the Customer from the Seller.

In accordance with the legislation in force, if applicable, the Products benefit from a guarantee of conformity according to Law no. 449/2003. If an extended warranty term is specified in the Product presentation, then the longer term will apply.

Our liability, in accordance with the provisions of articles 9-14 of Law no. 449/2003, will be able to be engaged if the lack of conformity appears within a period of 2 years, which is calculated from the Delivery of the Product, for Products with an average duration of use of at least 2 years.

The warranty involves the following stages: (a) repairing the Products, (b) replacing the Products and (c) refunding the value for non-compliant products.

Advertising & commercial communications

In short: when we do direct marketing activities, we ask you in

prior consent. But there will be situations where we will send you commercial communications based on our legitimate interest, as we have explained to you in the Information Note.

Most of the materials you find on the Platforms are available for free download. When you download these Products, you agree to subscribe to our newsletter to keep up to date with the latest news we publish, information about new products and services we launch, campaigns we run and possibly offers from our partners. ​These offers will not be sent separately, but will be part of our current communications where appropriate .

We also use affiliate marketing tools. This means that if you click on links in articles that lead to external sites and place an order there, we will get a commission as a result of that transaction. It doesn't cost you anything, and you help us to further our education and information projects.

When we have advertisements on our pages, we will expressly indicate them and make full disclosure. We do not want to mislead you or make you purchase a product or service that you are not comfortable with.

You can express your consent to receive commercial communications via electronic mail or social networks, allowing us to carry out such communications, by checking the specific option at the end of these terms and conditions or in the dedicated area of ​​the Platform.

You can revoke your consent to such commercial communications at any time by:

• ● opting out of receiving Newsletters or commercial communications, at any time, by accessing the dedicated link found in any Newsletter;

• ● ticking the consent withdrawal option in the dedicated section on the Platform, where it exists.

  This procedure will be mentioned in all commercial communications that we will send to you.

  Our newsletters and commercial communications are sent through specialized partners approved by us, with which you agree.

  Renunciation by you of receiving Newsletters or other commercial communications does not imply renunciation of the acceptance given for the rest of the terms and

conditions regarding the online sales made by the Seller and will produce effects only for the future, the previous processing being considered to be legal. Please keep in mind that even after sending the revocation of consent, you may still receive commercial communications from us for a short period, until the database is fully updated or in the case of a back-up.

We reserve the right to select the people to whom it will send Newsletters and other commercial communications, as well as to remove from the database any User or Customer who previously expressed their consent to receive Newsletters and other commercial communications, without any subsequent commitment or any notice from us, and cannot be held liable for such actions.

Your responsibility

In short: you are responsible for the Orders placed, the data provided and the way you use our Site, including social networks.

Content generated by you as a User or Customer

All content (text, photo, video, etc.) that you post through the Platform (such as product reviews, messages sent, social media posts in which you tag us, social media shares or comments left on social networks), hereinafter referred to as "​ Content "

is the sole responsibility of the person who created such content.

Although we do not routinely monitor content posted by Users/Customers, we reserve the right to do so and to remove content that violates these Terms (or applicable law) of which we are aware, but we are under no obligation to do so .

In the event that we are held liable for the content posted by Users/Customers on the Platform, we reserve the right to take action against that User/Customer for a full reparation of the damage suffered.

Any use or reliance on any content or materials posted through the Platform or obtained by you through the Platform is at your own risk. If we are notified by a third party that content you submit or post violates these Terms or any applicable law, either in writing or in the spirit of these Terms, we reserve the right to remove such content from the Platform without notice. prior notice.

We do not encourage, endorse, represent or in any way guarantee the accuracy of the content or communications posted through the Platform, nor do we support and/or endorse the views expressed by

Users/Customers on the existing Products through the Platform, they being solely responsible for the respective content.

By using the Platform, you agree and accept that you may be exposed to content that may be defamatory, derogatory, inaccurate or inappropriate or, in certain cases, that there may be postings that are misleading. We will not be responsible in any way for this content, including but not limited to errors or omissions or for any kind of damage, material or moral, directly or indirectly that has been posted, transmitted by e-mail or networks social media or made in any other public way through the Products, the Platform or in any other context.

Use of the Platform

You will not use the Platform:

in any way that violates any local, national or other laws or regulations or any order of a court in any relevant jurisdiction; for any purpose not permitted by these Terms;

in any way that infringes the rights of any person or entity, including their copyright, trademark or other intellectual property rights or other private or contractual rights;

to distribute advertisements of any kind or post or otherwise communicate any false or misleading material or message of any kind, including regarding competitors, potential competitors, etc.;

in any way that, with or without intent, harasses, threatens or intimidates any other User or visitor;

in any way that, whether intentionally or unintentionally, promotes or incites racism, violence, hatred or physical or moral harm of any kind;

in any way that is abusive, defamatory, inaccurate, obscene, offensive or sexually explicit;

post photos or images of another person without their permission (and if a minor, the permission of the minor's legal guardian);

promote illegal activities or in any way that leads to the encouragement, procurement or conduct of any illegal or criminal activity or that may cause injury, suffering or inconvenience to any person;

access, tamper with, damage or use non-public areas of the Services, computer systems, company servers or equipment or our suppliers' technical delivery systems;

access or attempt to access data of other Users of the Products/Platform or penetrate, access, penetrate any of the security measures relating to the Products or probe, scan or test the vulnerability of any system or network or violate or circumvent any security or authentication measures;

in any way that, intentionally or not, misleads or is intended to deceive another User or visitor of the Platform;

introduce any malware, virus or other harmful software program (worm) that damages or interferes with the operation of the Products offered, including but not limited to cancelbots, denial of services attacks, time bombs, worms, Trojan horses, viruses or any other malicious software or hardware;

interfere with or disrupt (or attempt to do so) the access of any User, host or network, including without limitation by sending a virus, overloading, flooding, spamming, mail bombing the Services or by scripting content that so as to interfere with or create an undue burden on the Services;

copy, modify or distribute the content of other Users without their consent;

for commercial purposes other than those expressly permitted in these Terms;

circumvent the measures used to prevent or restrict access to the Products;

solicit or provide illegal services;

harvest or collect information about other Users or visitors without their consent;

gain unauthorized access to the Products, the server on which the Products are stored or any server, computer or database connected to the Products;

forge any TCP / IP packet header or any part of the header information in any email or posting, or in any way use the Products to send altered, misleading or false source information;

scrape, crawl or store or otherwise use the Products or any content for phishing, spamming, trolling or any unauthorized (commercial) purpose; or

promote or support or solicit involvement in any other political platform or cause, religious (whether recognized as organized or unorganized), cult or sect of any kind.

We are not liable for any damages caused to you as a User or Customer or to any third party as a result of our performance of any of our obligations under the Order, nor for damages resulting from the improper use of the Delivered Products. To the extent that the limitation of liability according to the above is not possible according to the applicable laws, we will be liable up to the counter value of the Products that were the subject of the Order.

You undertake to keep the username and password related to the Account safe, being solely responsible in the event of their fraudulent use by a third party.

We are not responsible for any damage caused by any technical malfunctions of the Platform ( eg , the impossibility of accessing any link on the Platform).

Notifications and complaints

You can generally contact us at the e-mail address in the "Contact" section of the Platform for any concerns or problems you have in relation to the Products, including to identify and correct any errors that occur when entering data. Depending on the technical developments of the Platform, you may have available other methods of communication with us (such as online chat, communication from your User account, social networks, etc.), which we will inform you about. However, if you do not tell us about these matters prior to issuing the notice or starting to supply the Products, these changes will only be possible in exceptional cases, which do not involve a disproportionate effort on our part and which are valid from from a legal point of view.

For notifications or complaints related to the Products, you have at your disposal the notifications form available on the Platform or another contact method available, depending on the technical developments of the Platform. If there is no section dedicated to reports, you will be able to follow the procedure described above.

Notifications received in this way will be resolved by us within 30 (thirty) calendar days from their receipt.

Please keep in mind that we are not obliged to respond to requests for information and advice sent through the Platform without payment of the consideration for the respective services.

Use and processing of personal data of natural persons

By using the Platform, the Customer understands and accepts to transmit personal data to the Seller, these data will be processed in accordance with and for the purposes set out in the Information Note /Privacy Policy , which completes these Terms and Conditions.

Major force

Neither the Seller nor the Customer will be liable for non-performance of its contractual obligations, if such non-performance on time and/or properly, in whole or in part, is due to a force majeure event as defined by the Romanian civil code.

If within 15 ( fifteen ) days from the date of occurrence of the force majeure event, that event does not cease, any

between the Seller or the Customer will have the right to notify the other party of the full termination of the Contract without any of them being able to claim damages to the other.

Governing Law & Dispute Resolution

This document represents a legal contract concluded at a distance, accepted by simply ticking it and is subject to Romanian law.

We will all try to amicably resolve any disputes or misunderstandings that may arise. To the extent that an amicable settlement will not be possible, the disputes will be settled by the competent Romanian courts according to the law.

Changes to this document

It is possible that at certain time intervals we will modify this document and we will decide which is the optimal way of notifying Users (pop-up, push notification, e-mail, etc.). We therefore recommend that you visit this page to always read the latest version.

This document was last updated on July 22, 2020.